Frequently Asked Questions

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1. Can you give us a ride?

We wish we could! But this service is only for your precious luggage!

Taxis, Ubers, and Nantucket's Bus System (FREE FOR 2024!) are available across the island. Our service is to bridge the gap between your Check In and Check Out time and allows you the freedom to explore luggage free!

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2. I forgot something in my bag. Do I have access to my luggage between pick up and drop off?

We recommend you triple check that you have everything you need for your luggage free day! We will be transferring luggage all around the island and your bag will be along for the ride! If it is an emergency like medication, try calling us and we will do our best. 

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3. I got to check in early! Can you come sooner?

Arrival Service Drop Off is between 4pm and 6pm. Based on availability, we might be able to accommodate, but may be subject to an extra $50 change fee.

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4. How do I find you at the ferry or airport?

Whether it's the airport or a ferry terminal, we will try our very best to meet you curbside. We'll have a bright orange fanny pack!

In the event that traffic is built up around the ferry terminals, we may need you to walk a short distance to meet our van or wait a few extra minutes. We will mutually agree on a meeting point at the time. Traffic usually subsides about 20 minutes after a ferry arrival.  Please keep your phone handy. We will text or call you if this is needed and appreciate your understanding.

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5. What if my transportation is late arriving or departing?

We understand that sometimes ferries and planes get off schedule. When you order a transfer, you provide your flight number, or ferry's arrival time/terminal. We will do our best to track it and accommodate you the best that we can. You may need to wait for a new time slot. We do have other guests and transfers booked, so it will be dependent on availability on the day of. Keep your phone handy!
 

6. I decided to take a different ferry or airplane. Can I change my slot time?
A Same Day Change fee ($25) will apply if you personally want to change your pick up or drop off time on the day of and is based on availability. Sorry, No Refund if you change your ferry or plane on the same day and we cannot accommodate.

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7. I'm running late! What is your Late Policy?

In the Flight Attendant world, there's a phrase: "ON TIME is LATE!"

Give yourself extra time! But we understand things happen. We have a late policy in place for when things happen. You can read it HERE, along with our other policies.

 

8. Whappens if I leave Nantucket without my luggage?
We have a $200 Shipping Fee, PLUS any standard shipping charges in the event your luggage is not transferred due to your tardiness. You can review all policies and fees HERE.

*If in the rare event we may not be able to fulfill our promise due to traffic or our mistake, we will ship overnight your luggage along with a full refund. But don't worry! We do not overbook for this reason!

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​7. I'm a solo traveler. Do you have any deals?

Yes! Having solo traveled for years on our own, we know the struggle.

I got you, just give me a call and we will discuss :)

508 901 9771

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